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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q119-Q124):

NEW QUESTION # 119
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.
Which three statements should be considered?
Choose 3 answers

A. Visualforce pages refer to Classic article types.
B. Article numbers change during migration.
C. Each article must be associated to a record type.
D. Approval process history migrate to Lightning Knowledge.
E. Attachments and .html files in Classic Knowledge are moved to the Files object.

Answer: A,B,E

Explanation:
Explanation
Attachments and .html files in Classic Knowledge are moved to the Files object, Visualforce pages refer to Classic article types, and article numbers change during migration are statements that should be considered when migrating an existing knowledge base into Salesforce Lightning Knowledge. These statements reflect some of the changes and challenges that may occur during the migration process. For example:
Attachments and .html files in Classic Knowledge are moved to the Files object because Lightning Knowledge does not support attachments on articles. Files can be related to articles using rich text fields or file fields.
Visualforce pages refer to Classic article types because Lightning Knowledge does not support Visualforce pages on articles. Visualforce pages need to be replaced with Lightning components or other solutions.
Article numbers change during migration because Lightning Knowledge uses a different numbering system than Classic Knowledge. Article numbers are prefixed with KA in Lightning Knowledge instead of KB in Classic Knowledge.
Verified References: Service Cloud Consultant Certification Guide & Tips, Migrate Your Salesforce Classic Knowledge Base to Lightning Knowledge

NEW QUESTION # 120
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?

A. Use a Developer Pro sandbox for the DR exercise
B. Allow the exercise to be done in a Production instance
C. Use a Full copy sandbox for the DR exercise
D. Use a Partial sandbox for the DR exercise

Answer: C

NEW QUESTION # 121
Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.
What should the consultant recommend to gather information efficiently on Knowledge article usefulness?

A. Install the Knowledge Base Dashboards & Reports AppExchange package.
B. Develop custom Knowledge reports and dashboards.
C. Create a review board to evaluate and manage Knowledge articles.

Answer: A

Explanation:
To efficiently gather information on Knowledge article usefulness, installing the Knowledge Base Dashboards & Reports package from Salesforce AppExchange is advisable. This package provides pre-built reports and dashboards designed specifically for Salesforce Knowledge, enabling quick insights into article performance, usage, and feedback, facilitating continuous improvement in Knowledge management.

NEW QUESTION # 122
Universal Containers requires that a case is logged for every incoming support call. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). The original case CANNOT be closed until all RMAs and FSRs are closeD. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. What should Universal Containers consider when designing the solution? Choose 3 answers

A. Case closure rules on the original case
B. RMA and FSR escalation requirements
C. Visibility and access to the RMA and FSR records
D. Relationship to the primary contact
E. Average incoming case volume

Answer: A,B,C

NEW QUESTION # 123
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

A. Knowledge Action to Publish an Article once the Article is approved.
B. Approval Process that assigns an Article to a Reviewer Queue.
C. Validation Rules for article record types to verify all fields during creation.
D. Data Category to assign an article record type to a Reviewer.

Answer: B,C

NEW QUESTION # 124
......

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Sample CRT-261 Questions Pdf - Pass Guaranteed Quiz Salesforce CRT-261 First-grade New Braindumps Book

CRT-261 New Braindumps Book & Test CRT-261 Assessment

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q119-Q124):

Pass Guaranteed Salesforce - CRT-261 - Certification Preparation for Service Cloud Consultant High Hit-Rate Sample Questions Pdf

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